To remain competitive, advisors must become the local gateway to every potential option. This is a positive change for our industry. Instead of running our...
Insights
Yeah, but what does "customer first" look like? (Podcast)
Dec 11, 2019
December 12, 2019 / Podcast
It's all about the customer, right? You hear it a lot, but do you know how to back up those words with actions? This week we're talking to longtime industry veteran Troy Korsgaden who (literally) wrote the book on making customer service your differentiator. In this episode, Troy walks us through how changes...
Simple strategies for creating a great customer experience
Sep 09, 2019
Providing great customer service is irrelevant without also providing a positive customer experience.
Troy Korsgaden writes this guest column for Property Casualty 360.
Agency Revolution: Connected Insurance Podcast feat. Troy Korsgaden
Jul 17, 2019
Best-selling author and former super-agent declares, “It really is a new insurance ecosystem. Here’s what to do.”
He’s already taught thousands of agents to grow a super-agency organically like he did. Now, he’s a sought after advisor to the largest insurance carriers in the United States.
Please...
Best-selling author and former super-agent declares, “It really is a new insurance ecosystem. Here’s what to do.”
Jul 16, 2019
July 17, 2019 / Podcast
He’s already taught thousands of agents to grow a super-agency organically like he did. Now, he’s a sought after advisor to the largest insurance carriers in the United States.
Please don’t miss this conversation with one of the industry’s most respected advisors and former...
The Discussion Partner
Feb 15, 2019
The world is changing so fast that it’s difficult to keep up. A radical transformation is rumbling beneath the foundation of our venerable insurance and financial services industry. Yet we are, in many ways, still conducting business like we did in the 1950s. When consumers buy traditional insurance products in the property and casualty...
Analyze Your Analytics: What Are Your Data Telling You?
Feb 05, 2019
In the insurance business, we rely heavily on metrics — also known as analytics or data — to tell us where we stand in all areas of agency performance. But these critical numbers shouldn’t be something we analyze only at the end of each year or at the end of each quarter. We need to know where we stand at all times.
Leveraging...
A five-step staffing plan for insurance agency growth
Jan 29, 2019
Guest Blog Written for Property Casualty 360 on January 30, 2019
Customers Are Taking Control Of Financial Services
Jan 28, 2019
Gone are the days of carriers leading the entire purchasing cycle of insurance products and financial services. In today’s environment, it’s the customer who is in control.
Troy Korsgaden – President, Korsgaden International
Jan 17, 2019
Author of six books on the insurance industry, Troy Korsgaden is president of Korsgaden International in Visalia, California, serving as international insurance carrier and agent consultant, industry main-platform speaker, and representative trainer. Korsgaden advises most major companies in the insurance and financial services industry, working...
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Articles by
Troy Korsgaden
Troy Korsgaden is a #1 bestselling author, a highly sought after speaker and consultant in the insurance and financial services industry with a proven track record of success. With his 30-plus years of experience in the insurance and financial services industry, he is able to draw on his extensive knowledge of best practices and industry trends as inspiration for his many consulting opportunities and speaking engagements. Troy is highly respected for his insights in the application of technology for carrier workflows and distribution, as well as change management, customer service, and transformational work. His energy, dynamism, humor and distinctive ability to connect with his audience truly set him apart and keep him in high demand.