Articles by Troy

The Customer Is Emboldened

 

Today's customers are emboldened. They have a higher expectation of the sales and service experience. In the "old days" they would allow you a few. Today, they want everything "now". Our interactions, processes and systems must be delivered at light speed. At the same time it must be personalized and meaningful. Simply put- it's not negotiable...

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Soup Live 2022

news May 05, 2022

Great crowd at Soup Live in Dallas Texas. A very fun and energetic group from all over the US. A great chance to reunite with old friends and make new friendships. Thank you Michael and Taylor for allowing me to be a small part of your outstanding event!

#NeverStopLearning #InflectionPoint #DiscussionPartner

To book a live presentation...

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Systems and Processes Must Be Sustainable

customer experience tips May 04, 2022
 

Offering a customer review every year should not be negotiable. Your processes should not be dependent on any one person, letter, text, email or other technology. We must make a commitment to reaching 100% of our customers consistently every year, using every method available. 

Not every customer will physically come in every year. However,...

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Times Have Changed

 
The whole experience for the customer has changed. Everything is being turned upside-down in the insurance and financial services industry. Why? Because the customer has the keys to the kingdom- and has a higher expectation for service and sales. Changing your business model to meet customer expectations is not an option. Our first step to...
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Go Out On A Limb

 

In everything you do give it your all, both personally and as a team. As a Carrier, Broker, agency, or firm... Stand up new capabilities and continuously improve existing capabilities. Today, Troy talks about standing up and improving Lead Capabilities. Go out on a limb, because that is where all the fruit is. It might feel clunky at first when...

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AM Best News Article Interviewing Troy Korsgaden

AM Best Review Magazine released an interview with Troy Korsgaden. Embedded in this 3 minute read is a video blog with Troy discussing Specialization. Today everything is moving so quickly, and you can't be an expert at everything. We want to be, but as a generalist, you just never can learn everything.


Book Store

Author: Agents Need to...

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Insurance Huddle Podcast feat. Troy Korsgaden

podcast Apr 07, 2022
Korsgaden International
Insurance Huddle Podcast feat. Troy Korsgaden
40:33
 

This is the Insurance Huddle podcast, hosted by Dr. John Wales. This bi-monthly podcast for insurance newbies and industry veterans alike. This week we talk to Troy Korsgaden the principal of Korsgaden International, best-selling author, speaker, and highly sought-after insurance and financial services consultant.

In this episode, Troy Korsgaden...

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Club Capital Leadership Podcast feat. Troy Korsgaden

podcast Apr 06, 2022
Korsgaden International
Club Capital Leadership Podcast feat. Troy Korsgaden
48:29
 

Does your existing business model work?  Today on the podcast, Bradley and Troy sit down to discuss some of the topics covered in his latest book, Inflection Point (find it at www.korsgaden.com/resources).  These include how to redefine your role when the existing model doesn’t work, how to build a team that can grow with the...

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You Must Be Top Of Mind With Your Customers

customer experience Apr 06, 2022
 

You must be top of mind with the customer. The customer holds all the keys to the kingdom with renewals, new business, additional products and services. Commit to deepening your relationship by adding a concierge level of service and sells within your organization. This applies to everyone, whether you are an agent, broker, or a carrier.

...

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The Secret To Business Development

The attached article was just released on Finseca Focus Magazine. Learning and development is a must to meet the demands of the customer. Consumers have a desire and every right to expect their insurance advisors to guide them on their journey to the future.

#Sherpa #InflectionPoint #DiscussionPartner #LearningAndDevelopment #BusinessDevelopment...

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