Articles by Troy

Digital Is the Assistant We Always Wanted

From the 1980s through the early 2000s, many advisers and brokers dreamed of having more help with critical yet time-consuming tasks like proof of insurance and minor claims processing. We mused, “If only I had help with those tasks, I could spend more time focusing on high-touch customer service and sales.”

Today, digital...

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People Who Care Give It Their All With Troy Korsgaden -Insurance Guys Podcast

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Korsgaden International
People Who Care Give It Their All With Troy Korsgaden -Insurance Guys Podcast
1:17:09
 

A lively conversation between Troy Korsgaden, Bradley Flowers and Scott Howell.

The Insurance Guys Podcast

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The New, New World: We Need To Embrace The Unfamiliar and Capitalize On Abundant Opportunities

During the Age of Discovery, after Europeans made landfall in what would later be called the Americas, new trade routes brought new power, riches and wealth to the countries of Europe. Suddenly, despite the fact that the new order of things was unfamiliar, opportunities emerged that no one had ever dreamed were possible.

In today’s rapidly...

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Simple Strategies For Creating a Great Customer Experience

Today, the customer is in control. We can no longer compete on price. This means we must learn how to give unrivaled customer service, along with a memorable and meaningful customer experience.

Stand out from the competition, whatever it takes.

As our industry continues to transform and new purchasing platforms arise, we must learn how to stand...

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