Articles by Troy

Soup Live 2022

news May 05, 2022

Great crowd at Soup Live in Dallas Texas. A very fun and energetic group from all over the US. A great chance to reunite with old friends and make new friendships. Thank you Michael and Taylor for allowing me to be a small part of your outstanding event!

#NeverStopLearning #InflectionPoint #DiscussionPartner

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AM Best News Article Interviewing Troy Korsgaden

AM Best Review Magazine released an interview with Troy Korsgaden. Embedded in this 3 minute read is a video blog with Troy discussing Specialization. Today everything is moving so quickly, and you can't be an expert at everything. We want to be, but as a generalist, you just never can learn everything.

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Author: Agents Need to...

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Simple strategies for creating a great customer experience

news Sep 09, 2019

Providing great customer service is irrelevant without also providing a positive customer experience.

Troy Korsgaden writes this guest column for Property Casualty 360.

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