The Opportunity

Mar 06, 2023

The opportunity ahead, is for those who retool their business processes. Which clients and customers we engage with is of upmost importance. Those who want a relationship vs. a transaction is far more profitable than ever. It is easier for someone to do business with you if you offer everything in the way of... Service, Advice, and Product...

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Everyone is a VIP

Feb 28, 2023

Every prospective client is a VIP. Treat them as such.
Treat them like your CPA treats you, like your lawyer treats you, and any other true professionals treat you. Invite them in to discuss important matters.
In this podcast, Troy gives an example to Bradley Hamner on the fundamentals of securing an appointment under the right conditions.


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Agency Economics

Dec 22, 2022

Current economic conditions have begun to reach an inflection point. Focusing on agency owner economics must be a priority as you execute moving to a new business model. Failure to recognize changes will lead to stagnate growth or make your business opportunity obsolete. Reset and refocus in 2023!

#BusinessPlanning #Roadmap #FlightPlan...

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How to Build Trust (and Make More Sales with Your Clients)

Nov 22, 2022

A relationship-based approach 



As consumers, we’re constantly yearning for a better experience from the companies we do business with. We want more variety, faster delivery and an overall smooth buying experience. This is an obvious and incontrovertible truth.


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Introductions Only, No Selling

Nov 17, 2022

Relationships are one of the major keys to success in building a successful and sustainable business.
Deepening existing relationships and being intentional on creating new relationships takes dedication.
Blocking time to meet new people will pay immediate dividends. More importantly, it will help you sustain long-term growth.


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Create A Learning Culture

Nov 10, 2022

Create a learning culture within your organization.
To meet and exceed customer expectations, we must constantly grow through learning and performance. Make service enablement and sales enablement a high priority on your list of 2023 objectives.

#ServiceEnablement #SalesEnablement #LearningAndPerformance #LearningCulture...

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Execution Is Everything

Nov 08, 2022

As we begin to finalize our 2023 plans and budgets, let’s not forget the importance of execution.
Create a roadmap that includes tactical plans, a systematic process to measure and monitor progress, and accountability.
Strategy is awesome, but without execution it isn’t going to happen.

#StrategyAndExecution #BusinessPlanning...

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AM Best Interview with Lori Chordas

Oct 26, 2022

TK joined Lori Chordas from AM Best, along with Richard Augustyn (Chief Executive Officer, NIP Group) and Geof McKernan (Chief Executive Officer, NSM Insurance Group) for a robust conversation on Specialization.

Click to view or listen:


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Continuous Improvement

Sep 29, 2022

A cycle of continuous improvement is what separates the very best from the average.
Listen carefully in every interaction you have with your company's current customers and prospects. Encourage everyone on your team to get to the bottom of every hesitation, every objection, and every complaint. These are not negatives; They are...

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Adoption and Execution

Sep 27, 2022

 Technology adoption improves the customer experience and increases productivity.
Let’s make 2023 a banner a year. Prioritizing the adoption of current technologies and analytics will take our businesses to a whole new level of success.

#Technology #Analytics #Adoption #KorsgadenLearningAndPerformance #KorsgadenCarrierConsulting


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