Articles by Troy

Update Your Scripts

 

Agency Business Owners, Team Members, and Carrier Employees should constantly be updating scripts. Continuous improvement should be the goal for all customer interactions. Have a script for in-person, over the phone, or virtual. The objectives should be the same. In this one minute video short clip, TK talks about the importance of roleplay.

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Stand Up New Capabilities

 

Every business owner should be standing up new capabilities to ensure increased revenue and profits. One of the most important capabilities is to leverage your team to develop new business. Don’t make them feel like you are just giving them one more task to do during the day. This is more important than just another box to check. Give them...

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Outer Space Stuff

 

Insurance and financial services has become really exciting. There are some real "outer space stuff going on". New technology and the focus on the consumer have changed everything. In this 2 minute Culture Matters podcast clip, Jay and TK talk about how the pendulum has swung from company control to consumer control. Exciting to be a part of...

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Business Development

 

To be successful at business development, you must be consistent. We train business owners, executives, and industry field leaders to tag business development onto other required daily activities. This encourages consistency and makes business development a daily habit. In this video clip, TK shares the four opportunities we all have each day to...

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There Has Been A Huge Shift

 

The Culture Matters Podcast with Jay Doran and Troy Korsgaden has just been released. In this short clip Troy talks about how there has been a huge shift in the insurance and financial services industry.

Listen to full Podcast Here
#InflectionPoint #CustomerFocus #Culture

To book a live presentation email: [email protected]

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Business Growth and Profit

 

Reghan Brandt and Troy discuss Business Growth & Profits on The Insurance Chatter podcast.
It all boils down to the advisor using the new tools available to meet the customer on their terms. Not ours!
In this clip from the podcast, Troy explains "this is the greatest time to be in our business!"
If you put the customer first... not the money...

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Discussion Partner Study Groups

 

We are pleased to announce the addition of several private Carrier study groups this month. We are also adding a new industry study group open to the general public in July.

If you would like more information please email: [email protected] I can connect you to one of our leaders here at Korsgaden International to...

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Marketing Automation and Lead Management

Possessing over three decades of experience in the insurance industry, Troy Korsgaden is an accomplished entrepreneur and author. The founder of Korsgaden International, a consulting firm which provides advice and training to insurance agents, Troy Korsgaden has written books and articles on building small insurance businesses. In his article,...

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