Articles by Troy

How to Build Trust (and Make More Sales with Your Clients)

A relationship-based approach 

TROY KORSGADEN

WHEN THE GAME CHANGES, CHANGE THE WAY YOU PLAY THE GAME.

As consumers, we’re constantly yearning for a better experience from the companies we do business with. We want more variety, faster delivery and an overall smooth buying experience. This is an obvious and incontrovertible truth.

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Introductions Only, No Selling

 

Relationships are one of the major keys to success in building a successful and sustainable business.
Deepening existing relationships and being intentional on creating new relationships takes dedication.
Blocking time to meet new people will pay immediate dividends. More importantly, it will help you sustain long-term growth.

#Relationships...

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Create A Learning Culture

Create a learning culture within your organization.
To meet and exceed customer expectations, we must constantly grow through learning and performance. Make service enablement and sales enablement a high priority on your list of 2023 objectives.

#ServiceEnablement #SalesEnablement #LearningAndPerformance #LearningCulture...

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Execution Is Everything

As we begin to finalize our 2023 plans and budgets, let’s not forget the importance of execution.
Create a roadmap that includes tactical plans, a systematic process to measure and monitor progress, and accountability.
Strategy is awesome, but without execution it isn’t going to happen.

#StrategyAndExecution #BusinessPlanning...

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AM Best Interview with Lori Chordas

TK joined Lori Chordas from AM Best, along with Richard Augustyn (Chief Executive Officer, NIP Group) and Geof McKernan (Chief Executive Officer, NSM Insurance Group) for a robust conversation on Specialization.

Click to view or listen:
https://www.ambest.com/video/MediaArchive.aspx?lid=1746678067039637767&vid=6311709363112

#AMBest...

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Continuous Improvement

A cycle of continuous improvement is what separates the very best from the average.
Listen carefully in every interaction you have with your company's current customers and prospects. Encourage everyone on your team to get to the bottom of every hesitation, every objection, and every complaint. These are not negatives; They are...

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Adoption and Execution

 Technology adoption improves the customer experience and increases productivity.
Let’s make 2023 a banner a year. Prioritizing the adoption of current technologies and analytics will take our businesses to a whole new level of success.

#Technology #Analytics #Adoption #KorsgadenLearningAndPerformance #KorsgadenCarrierConsulting

To...

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Real Relationships Are Your Most Valuable Asset

 

Real relationships are your most valuable asset. Culture today celebrates "followers" and "likes". This is a great start in expanding your reach.
As you deepen your relationships, remember "people do business with people they know and trust".
Make sure that your persona and messages are authentic and real. 

Listen to full Podcast Here

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These Are The Times We Should Be Ramping Up

If you’re in a leadership position, your personal involvement is imperative to the growth and advancement of your team. Remember, your team is only as strong as its weakest link. Do not allow yourself to fall into a “status quo” mentality. I’ve seen too many great leaders get faked out by becoming too accustomed to their...

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The Best Customer Survey Is A Personal Phone Call To Follow Up

 

The best customer survey is a personal phone call following up. Every improvement point has a dramatic effect on your bottom line.
Simply put... "the best defense, is a great offense".

#Retention #CustomerFirstStrategies #DiscussionPartnerStudyGroups #InflectionPoint #KorsgadenLearningAndPerformance

For more information- www.korsgaden.com

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