Articles by Troy

Discussion Partners sell more: more volume, more premium…more everything. Why? They’re selling what the customer needs. Their retention is also better. Instead of merely thinking of one line of coverage, think about the customer. How do they buy? They buy from people they know and trust. While you do have transactional people in...

In this virtual talk, Troy speaks about the need to make a profit in business. Every person that receives a check in the organization must be a profit center. If you are not a profit center, you are an expense (a cost center). As business owners we often get asked to make donations. We give a lot! However, we don't do it for write-offs. We do it...

Utilize everything you have at your disposal before adding and expanding new capabilities. It is human nature to desire the "latest and greatest". Assess all of your systems and processes to meet current customer needs. Create a priority list and execute to leave no stone unturned. This takes great discipline and resolve. Technology is one...

There is no room for error in the marketplace today. We must all strive to be flawless in our execution. Whether you are touching the customer through service, marketing, sales, claims, or policy issuance. We all must be singing off the same song sheet. 

#KorsgadenCarrierConsulting #KorsgadenLearningAndDevelopment...

As an industry, we all need to adapt or die. We must bring our entire team along with us to be successful. Whether you are an Agency Owner, a Broker, a Firm, or even a Carrier- we must earn the right to put more products and services in to every household we serve.

Listen on Spotify and Apple Podcast:
Link To Listen On Spotify
Link To Listen On...

When I first started my career as an agency owner back in 1983, I was young and eager, but didn’t have a lot of industry knowledge. Fresh out of career school, I was fortunate to have had a District Manager who took me under his wing. He was a mentor, a friend, a coach, a cheerleader, and, when needed, an authoritarian. I can say, without...

We are pleased to announce the addition of several private Carrier study groups this month. We are also adding a new industry study group open to the general public in July.

If you would like more information please email: [email protected]. I can connect you to one of our leaders here at Korsgaden International to...

Today's customers are emboldened. They have a higher expectation of the sales and service experience. In the "old days" they would allow you a few. Today, they want everything "now". Our interactions, processes and systems must be delivered at light speed. At the same time it must be personalized and meaningful. Simply put- it's not negotiable...

Great crowd at Soup Live in Dallas Texas. A very fun and energetic group from all over the US. A great chance to reunite with old friends and make new friendships. Thank you Michael and Taylor for allowing me to be a small part of your outstanding event!

#NeverStopLearning #InflectionPoint #DiscussionPartner

To book a live presentation...

Offering a customer review every year should not be negotiable. Your processes should not be dependent on any one person, letter, text, email or other technology. We must make a commitment to reaching 100% of our customers consistently every year, using every method available. 

Not every customer will physically come in every year. However,...