Articles by Troy

“Power Position Your Agency” Offers Success Tips for Insurance Agents

insurance Dec 19, 2019

A native of Visalia, California, Troy Korsgaden worked his way up through the insurance industry to become a noted expert and speaker. After building a profitable insurance agency with his partner, he founded Korsgaden International, a consulting company that provides training and advice to insurance agents. In addition to his work as a trainer...

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Yeah, but what does "customer first" look like? (Podcast)

podcast Dec 12, 2019

December 12, 2019 / Podcast

It's all about the customer, right? You hear it a lot, but do you know how to back up those words with actions? This week we're talking to longtime industry veteran Troy Korsgaden who (literally) wrote the book on making customer service your differentiator. In this episode, Troy walks us through how changes...

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Simple strategies for creating a great customer experience

news Sep 09, 2019

Providing great customer service is irrelevant without also providing a positive customer experience.

Troy Korsgaden writes this guest column for Property Casualty 360.

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Agency Revolution: Connected Insurance Podcast feat. Troy Korsgaden

podcast Jul 17, 2019
Korsgaden International
Agency Revolution: Connected Insurance Podcast feat. Troy Korsgaden
38:50
 

Best-selling author and former super-agent declares, “It really is a new insurance ecosystem. Here’s what to do.”

He’s already taught thousands of agents to grow a super-agency organically like he did. Now, he’s a sought after advisor to the largest insurance carriers in the United States. 

Please...

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Best-selling author and former super-agent declares, “It really is a new insurance ecosystem. Here’s what to do.”

podcast Jul 17, 2019

July 17, 2019 / Podcast

He’s already taught thousands of agents to grow a super-agency organically like he did. Now, he’s a sought after advisor to the largest insurance carriers in the United States. 

Please don’t miss this conversation with one of the industry’s most respected advisors and former...

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The Discussion Partner

Uncategorized Feb 15, 2019

The world is changing so fast that it’s difficult to keep up. A radical transformation is rumbling beneath the foundation of our venerable insurance and financial services industry. Yet we are, in many ways, still conducting business like we did in the 1950s. When consumers buy traditional insurance products in the property and casualty...

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Analyze Your Analytics: What Are Your Data Telling You?

Uncategorized Feb 06, 2019

In the insurance business, we rely heavily on metrics — also known as analytics or data — to tell us where we stand in all areas of agency performance. But these critical numbers shouldn’t be something we analyze only at the end of each year or at the end of each quarter. We need to know where we stand at all times.

Leveraging...

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A five-step staffing plan for insurance agency growth

Uncategorized Jan 29, 2019

Guest Blog Written for Property Casualty 360 on January 30, 2019

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Customers Are Taking Control Of Financial Services

Uncategorized Jan 29, 2019

Gone are the days of carriers leading the entire purchasing cycle of insurance products and financial services. In today’s environment, it’s the customer who is in control.

To remain competitive, advisors must become the local gateway to every potential option. This is a positive change for our industry. Instead of running our...

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Troy Korsgaden – President, Korsgaden International

Uncategorized Jan 17, 2019

Author of six books on the insurance industry, Troy Korsgaden is president of Korsgaden International in Visalia, California, serving as international insurance carrier and agent consultant, industry main-platform speaker, and representative trainer. Korsgaden advises most major companies in the insurance and financial services industry, working...

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